Queue Inc. has released a free tool that automatically generates customer journey maps by simply entering a URL. The AI analyzes websites to visualize the flow of customer awareness, consideration, and decision-making, along with search queries, AI prompts, and recommended content, supporting SEO and LLMO strategies.
As part of its AI search optimization service "umoren.ai," Queue Inc. has released a free "Customer Journey Design Tool" that automatically generates customer journey maps by simply entering a website URL.
This tool analyzes the content of the entered website with AI, automatically organizing the flow from when potential customers become aware of products and services, through consideration, to decision-making. It visualizes customer psychology, challenges, questions, search queries, AI prompts, and recommended content at each stage of TOFU (Awareness), MOFU (Consideration), and BOFU (Decision) in a single table.
This allows companies to efficiently advance content design based on customer understanding and LLMO strategies to ensure their information is appropriately referenced by generative AIs like ChatGPT, Gemini, and Perplexity.
Background of Development
With the spread of generative AI, user information-gathering behavior has significantly changed.
Traditionally, it was common to search for information through search engines like Google, but now, at each stage of problem awareness, service comparison, and adoption decision, the behavior of directly asking AIs like ChatGPT, Gemini, and Perplexity is spreading.
In such an environment, it is important for companies to understand "what questions customers have at each stage, what search terms or AI prompts they enter."
On the other hand, creating customer journey maps usually requires workshops and customer analysis by multiple people, often taking hours to days. Therefore, there were challenges such as "understanding the importance but unable to start creating" and "once created, it is not updated and difficult to use in practice."
To solve these challenges, Queue Inc. developed this tool that automatically generates a draft of the customer journey by simply entering a URL.
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What is the "Customer Journey Design Tool"?
The "Customer Journey Design Tool" is a free tool that automatically designs the flow of potential customers reaching a company's service by simply entering the company's website URL, with AI analyzing the business content.
No account registration is required, and anyone can use it immediately.
The tool organizes business summaries, target customers, and provided value based on information on the website. It then visualizes, for each funnel, what challenges customers feel, what information they seek, and what content they should engage with to move closer to decision-making.
Main Features
1. Automatic Analysis of Website URL
The AI reads the content of the entered URL and automatically organizes business content, target, and provided value. It can also be used to check how your site is understood by AI.
2. Journey Generation for Each TOFU, MOFU, BOFU
It organizes the customer consideration stages into three stages: TOFU (Awareness), MOFU (Consideration), and BOFU (Decision).
At each stage, it automatically generates the customer's psychological state, challenges, likely search or question content, and content to engage with.
3. Automatic Suggestions for Search Queries and AI Prompts
It outputs "keywords actually searched" and "questions entered into AI," which are often overlooked in traditional customer journey maps.
This can be used not only for SEO but also for LLMO strategies to ensure your company is cited and recommended in AI searches.
4. Download in Excel Format
The generated customer journey map can be downloaded in Excel format. It can be used as it is for internal sharing, strategy meetings, and content creation instructions.
Entering a URL automatically triggers AI to read the site, analyze the business, and generate the map
Outputs from This Tool
This tool mainly outputs the following information.
Business Summary
Displays business overview, target customers, and provided value analyzed by AI in card format.
Purchase Funnel
Visualizes the flow of customers progressing from awareness to consideration to decision-making in three stages: TOFU, MOFU, and BOFU.
Customer Journey Map
Organizes user psychology, challenges, questions, search queries, AI prompts, and recommended content at each stage into a single table.
Each stage's psychology, questions, search behavior, and recommended content can be checked in a single table
The generated map can be downloaded in Excel format and used as it is for internal sharing and strategy meeting materials.
Excel Download
Output the generated results in Excel format for sharing and editing within the team.
Differences from Traditional Creation Methods
Traditional customer journey map creation required organizing customer personas through workshops and interviews, taking time to create. It was also prone to rely on the experience and intuition of the person in charge, and there were cases where it became obsolete without being updated after creation.
With this tool, by simply entering a website URL, AI analyzes the business content and generates a draft of the customer journey map in minutes.
Moreover, since it outputs search queries, AI prompts, and recommended content at each stage, it not only aids in customer understanding but also directly connects to practical SEO, LLMO, and content marketing efforts.
Expected Use Cases
This tool can be used in the following scenarios:
・To develop content strategies tailored to each consideration stage
・To identify missing content on your site
・To design strategies for your service to be recommended in AI searches
・To consider marketing strategies combining SEO and LLMO
・To share customer understanding among sales, marketing, and production teams
・To streamline content design for new business or service sites
Future Developments
Queue Inc. will support the construction of cycles of "customer understanding," "content design," and "effect measurement" in the AI search era through the provision of this tool.
In the future, we plan to expand functions such as generating customer journeys by persona, automatic content proposal generation, and a fixed-point observation function to continuously check exposure status in AI searches.
Additionally, by combining it with the already released "LLM Visualization Analysis Tool," we will provide comprehensive support from customer journey design to exposure measurement in AI searches.
Service Overview
|
Item |
Content |
|---|---|
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Tool Name |
Customer Journey Design Tool |
|
Start Date |
June 11, 2026 |
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Price |
Free |
|
Usage |
Just enter the website URL |
|
Main Outputs |
Business Summary, Purchase Funnel, Customer Journey Map, Search Queries, AI Prompts, Recommended Content, Excel Download |
Company Overview
|
Item |
Content |
|---|---|
|
Company Name |
Queue Inc. |
|
Location |
THE HUB Ginza OCT, 8-17-5 Ginza, Chuo-ku, Tokyo |
|
Representative |
Taichi Taniguchi |
|
Established |
April 2024 |
|
Business Content |
LLMO (AI SEO) Business / AI Contract Development |
|
Number of Employees |
49 (including contractors) |
|
URL |
https://queue-tech.jp/ |
Contact
For inquiries about coverage and introduction:
https://umoren.ai/contact