QUEUE

Security Policy

Queue Ltd. ("the Company" or "we") positions the protection of the information assets entrusted to us by our customers as our highest priority in our LLMO (AI SEO) business "umoren.ai" and our AI development business. We have established the following security policy, and all employees comply with it.

1 Basic Policy

We recognize information security as a key management issue and build and operate our information security management framework based on the following basic policy.

  • Ensure the confidentiality, integrity, and availability of information assets
  • Comply with legal, regulatory, and contractual security requirements
  • Work to prevent security incidents and respond promptly when they occur
  • Raise our security level through continuous improvement

2 Information Management in Our AI Development & LLMO Businesses

2.1 Data Handling

  • Data entrusted to us by customers is never used for purposes other than those specified in the contract
  • We obtain explicit prior consent before using any data for AI training
  • After a project ends, data is properly returned or deleted in accordance with the contract

2.2 AI Ethics

  • We take care that our AI development and operations do not reinforce bias or discrimination
  • We strive to ensure transparency in AI decision-making processes
  • We work to prevent the misuse of AI technology

3 Technical Security Measures

3.1 Access Management

  • System access is limited to those who need it for their work (principle of least privilege)
  • We use multi-factor authentication to prevent unauthorized access
  • Access logs are recorded and monitored to detect suspicious activity

3.2 Data Protection

  • Communications are encrypted with SSL/TLS
  • Confidential data is encrypted at rest
  • Regular backups ensure data availability

3.3 Vulnerability Management

  • System vulnerabilities are regularly assessed and evaluated
  • Security patches are applied in a timely manner
  • We continuously gather security information on third-party products

4 Organizational Security Measures

4.1 Education & Awareness

  • We provide regular security training to all employees
  • We share information on the latest security threats
  • We continuously promote greater security awareness

4.2 Contractor Management

  • We evaluate the security posture of contractors when selecting them
  • We clearly define security requirements in outsourcing contracts
  • We regularly verify contractors' compliance with security requirements

5 Incident Response

In the event of a security incident, we promptly take the following actions:

  • Identify the scope of impact and minimize damage
  • Investigate the root cause and formulate measures to prevent recurrence
  • Provide appropriate reports and notifications to affected parties
  • File reports with the relevant authorities as necessary

6 Physical Security

  • We appropriately control entry to and exit from our offices
  • We restrict access to areas where confidential information is handled
  • We appropriately manage the removal and disposal of equipment and storage media

7 Continuous Improvement

We continuously improve our security posture through the following:

  • Conducting regular internal audits
  • Reviewing and updating this security policy
  • Responding to emerging threats and technology trends
  • Learning from incidents and making improvements

8 Contact

For inquiries about this policy, please contact:

Queue Ltd.

THE HUB Ginza OCT 406, 8-17-5 Ginza,

Chuo-ku, Tokyo 104-0061, Japan

Email: queue@queue-tech.jp

Established: January 1, 2025

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