Customer Success
Lead onboarding and ongoing support for umoren.ai, working closely with clients on their challenges in the new AI search market.
Responsibilities
■ Mission "Contribute to client business growth in the new market of AI search optimization" In an era where AI influences purchase decisions, whether your service is recommended by AI holds the key to business growth. In this role, you will work alongside clients facing this new challenge, from umoren.ai adoption through to results. ■ Role Understand each client's business challenges and own the full cycle from LLMO strategy proposals to execution support and results reporting. ■ Responsibilities Customer Success - Onboarding and implementation support - Ongoing hands-on support and regular reporting - Feeding client feedback back into the product - Creating upsell and cross-sell opportunities - Driving initiatives in collaboration with the marketing team ■ Why This Role Is Exciting 1. Become a pioneer in a new market Build the customer success playbook yourself in the new market of AI search optimization. 2. Direct dialogue with executives Talk directly with client CMOs and business leaders and experience the business impact. 3. Contribute to both product and business Feed client voices back into the product, growing both the business and the product.
Requirements
- Experience interviewing clients on their challenges and proposing solutions through to agreement - Basic knowledge of digital marketing (SEO, advertising, PR, etc.)
Nice to Have
- SaaS product customer success experience - Experience at a marketing support firm or advertising agency - Interest in and basic knowledge of AI / LLMs - Experience with account management or CRM tools - Experience creating case studies or content
Who We're Looking For
- Takes true ownership of client business success - Motivated to build processes from scratch in a new market and domain - A continuous learner who can absorb AI/LLMO knowledge and apply it to proposals
Working Conditions
Full-time Expected annual salary: ¥4,000,000–¥12,000,000 * Determined based on experience, skills, track record, and previous salary. * Raises and bonuses reflect performance and contribution. Contract Fixed monthly, hourly, or performance-based compensation is negotiable depending on your preferences and availability. Determined at the interview based on your experience, skills, and scope of work. Compensation increases and incentives are considered based on results and ongoing contribution.
THE HUB Ginza OCT 8-17-5 Ginza, Chuo-ku, Tokyo 104-0061, Japan 4 min walk from Tsukijishijo Station (Toei Oedo Line) 5 min walk from Shiodome Station (Toei Oedo Line) 6 min walk from Higashi-ginza Station (Tokyo Metro Hibiya Line / Toei Asakusa Line) 8 min walk from Shimbashi Station (JR lines / Tokyo Metro Ginza Line / Toei Asakusa Line) 10 min walk from Ginza Station (Tokyo Metro Ginza, Marunouchi, and Hibiya Lines)
Full-time / Contract
■ Working Hours Flextime system - Core time: 10:00–16:00 - Flexible time: 7:00–10:00 / 16:00–22:00 ■ Holidays & Leave - Two days off per week (Saturdays, Sundays, and national holidays) - Year-end and New Year holidays - Summer vacation - Annual paid leave (10 days granted after 6 months of employment) - Maternity and childcare leave - Condolence and congratulatory leave
Yes (3 months)
■ Full Social Insurance - Health insurance / Employees' pension / Employment insurance / Workers' accident compensation insurance ■ Other - Subsidies for work-related study groups and book purchases - Commuting allowance (up to a set limit)
Interested in this position?
Starting with a casual interview is perfectly fine. Let's have a relaxed conversation first.